buenas plus Responsible Gaming
At buenas plus, gaming is meant to be fun — a form of entertainment, not a way to earn money or escape everyday stress. This page is here to help you understand how to keep your gaming experience healthy, balanced, and in your control.
Our Commitment to Responsible Gaming
buenas plus is committed to providing an online gaming environment that prioritizes player well-being. We believe that responsible gaming is not just a regulatory requirement — it is a core part of how we operate. The platform is designed for players who are 21 years of age and older, in line with Philippine gaming laws, and we take this age restriction seriously.
We do not promote gaming as a method of making money, and we do not encourage playing beyond your personal comfort level. If you ever feel that gaming is no longer enjoyable or is causing stress, financial strain, or conflict in your relationships, we strongly encourage you to take a break and use the tools available to you through your buenas plus account.
Our support team is available at [email protected] and can assist with account restrictions, cooling-off periods, or any responsible gaming concerns you may have.
How Do You Know If Gaming Has Become a Problem?
Problem gambling can develop gradually and may not always be easy to recognize in yourself. Here are some warning signs to watch for:
Depositing ₱ amounts beyond your actual budget, or borrowing money to fund gaming sessions.
Continuing to play in an attempt to recover money already lost, rather than accepting the outcome and stopping.
Gaming interfering with work, family time, sleep, or other important areas of daily life.
Using gaming as a primary outlet to escape anxiety, depression, or personal difficulties rather than seeking proper support.
Feeling the need to conceal how much time or money you spend on gaming from family members or close friends.
Finding it hard to stop playing even when you planned to, or feeling irritable or restless when not gaming.
If any of these descriptions feel familiar, it may be time to take a step back. Recognizing the pattern is the first step toward making a change.
Practical Tips for Staying in Control
buenas plus encourages all players to set personal limits before they start a session and to treat gaming as one form of leisure among many. Here are some practical habits that support healthier gaming:
- Set a fixed budget before you play. Decide in advance how much you are comfortable spending in Philippine Peso (₱) for a session, and stop when you reach that limit — regardless of whether you are winning or losing.
- Use a timer. Set a time limit for each gaming session. It is easy to lose track of time when playing slots or fish games, so treat time the same way you treat money — once the limit is reached, step away.
- Never play under the influence. Alcohol or other substances impair judgment. Avoid making deposit decisions or playing when your ability to assess risk is reduced.
- Take regular breaks. Step away from the screen between sessions. Physical activity, meals with family, and other hobbies provide balance and perspective.
- Accept losses as part of the game. Gaming outcomes are based on chance. Losses are a normal part of the experience, not situations to be "fixed" by playing more.
- Do not borrow money to fund gaming. Using loans, credit, or borrowed funds from family or friends for gaming creates financial risk and relationship strain that extends well beyond the platform.
Self-Control Tools Available on buenas plus
buenas plus provides account-level tools to help players manage their gaming activity. These tools are available on request through our support team:
- Deposit limits: You can request a daily, weekly, or monthly cap on how much you can deposit in ₱. Once set, the limit takes effect immediately and cannot be increased without a cooling-off period.
- Cooling-off period: If you need a short break, you can request a temporary suspension of your account — ranging from 24 hours to 30 days. During this period, you will not be able to log in or make deposits. The account is automatically reactivated at the end of the period.
- Self-exclusion: For players who feel they need a more extended break, a self-exclusion option is available. This results in a longer-term suspension of your account. Players who self-exclude will not receive marketing communications and cannot override the exclusion during the active period. To request self-exclusion, contact [email protected].
We take these requests seriously and process them promptly. If you are uncertain which option suits your situation, contact our support team and we will help you choose the appropriate tool.
Protecting Minors and Keeping Life in Balance
Minor protection: buenas plus strictly prohibits access by anyone under 21 years of age, in accordance with Philippine gaming regulations. If you share a device with younger family members, we recommend using device-level parental controls or a separate browser profile to prevent unintended access. Do not share your account credentials with anyone, particularly minors in your household.
If you believe a minor has accessed the platform using your account, contact us immediately at [email protected]. We will investigate and take appropriate action, which may include account suspension pending review.
Life balance: Healthy gaming is part of a balanced life. buenas plus encourages you to maintain regular routines, nurture relationships with family and friends, pursue non-gaming hobbies, and prioritize your financial wellness. Gaming should be a small, enjoyable slice of your leisure time — not the center of it.
If you find that gaming is consistently taking more time, money, or emotional energy than you intended, please reach out to a trusted person in your life or a professional counseling service. The National Center for Mental Health (NCMH) in the Philippines offers guidance for individuals experiencing behavioral concerns. For immediate support, contact the NCMH Crisis Hotline at 1553 (toll-free) or visit our FAQ for platform-related guidance.
Need Help or Want to Set Limits?
Contact our support team at [email protected] to request deposit limits, a cooling-off period, or self-exclusion. Our FAQ also covers common account and platform questions.