buenas plus Privacy Policy
Last updated: June 2025. This Privacy Policy explains how buenas plus collects, uses, stores, and protects the personal information of registered users and visitors based in the Philippines.
1. What Information Do We Collect?
buenas plus collects personal data that is necessary to provide platform services, process transactions in Philippine Peso (₱), and maintain account security. The categories of data we may collect include:
- Account information: Full name, date of birth, email address, username, and password (stored in encrypted form) provided during registration.
- Identity verification data: Government-issued ID details where required for age verification or account review.
- Payment and transaction data: Records of deposits and transactions conducted in ₱ through accepted local payment channels, including e-wallet reference numbers and transaction timestamps. We do not store full payment credentials such as card numbers or bank PINs.
- Device and browser data: IP address, device type, operating system, browser version, and screen resolution collected automatically when you access the platform.
- Usage data: Pages visited, game sessions accessed, time on platform, clicks, and navigation patterns within the buenas plus platform.
- Cookie data: Session identifiers and preference cookies set during platform use (see Section 3 for details).
2. How Is Your Information Used?
buenas plus uses the data we collect for the following purposes:
- Account management: To create, verify, and maintain your buenas plus account, and to authenticate your identity when you log in.
- Transaction processing: To record and process deposits and balance updates in Philippine Peso, and to maintain an accurate record of your account activity.
- Platform operation: To deliver game services, load the correct content for your device, and ensure the platform functions properly across different browsers and connection types.
- Security and fraud prevention: To detect suspicious activity, investigate potential policy violations, and protect the integrity of accounts on the platform.
- Customer support: To respond to your inquiries submitted via email or through the platform's help channels.
- Legal compliance: To fulfill obligations under Philippine law, including anti-money laundering regulations, age verification requirements, and data privacy law.
- Platform improvement: Aggregated and anonymized usage data may be used to identify performance issues and improve the user experience over time.
buenas plus does not use your personal data for unsolicited marketing without your explicit consent, and we do not sell personal information to third parties for their own marketing purposes.
3. Cookies and Tracking
buenas plus uses cookies — small text files stored on your browser — to maintain your login session, remember your preferences, and support platform security. The types of cookies we use include:
- Session cookies: Required for keeping you logged in during your visit. These expire when you close your browser.
- Functional cookies: Store non-sensitive preferences such as language settings or UI state to improve your experience on return visits.
- Security cookies: Help detect unusual login patterns or potential unauthorized access attempts.
buenas plus does not use third-party advertising trackers or behavioral profiling cookies. You can configure your browser to block cookies, but doing so may affect the functionality of the platform, including your ability to stay logged in. Most mobile browsers on Android and iOS allow you to manage cookie settings through the browser's privacy or settings menu.
4. Data Storage, Security, and Third Parties
buenas plus stores user data on secured servers with access controls, encryption at rest, and standard industry security practices in place. We implement technical and organizational measures to reduce the risk of unauthorized access, data loss, or data breach.
Personal data is retained only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable Philippine law. When an account is closed and all retention obligations have been met, associated personal data is deleted or anonymized.
buenas plus may engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include payment processing partners for handling ₱ transactions and technical infrastructure providers. These partners are not permitted to use your data for their own independent purposes.
We do not transfer personal data to countries outside the Philippines unless required to do so by law or with your explicit consent and appropriate data transfer safeguards in place.
5. Your Rights, Minor Protection, and Policy Updates
As a user of buenas plus, you have the following rights regarding your personal data, in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173):
- Right to access: You may request a copy of the personal data we hold about you.
- Right to correction: You may request that inaccurate or outdated information in your account be corrected.
- Right to deletion: You may request that your personal data be deleted, subject to legal retention requirements and any ongoing account reviews.
- Right to object: You may object to the processing of your data for purposes beyond those strictly necessary for platform operation, to the extent permitted by law.
- Right to data portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within a reasonable timeframe in accordance with applicable law.
Minor protection: buenas plus does not knowingly collect personal information from individuals under 21 years of age. If we become aware that a minor has registered on the platform, the account will be closed and associated data will be deleted. Parents or guardians who believe a minor has registered should contact us immediately.
Policy updates: buenas plus may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or legal requirements. The updated policy will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically. For questions about this policy, visit the FAQ page or contact our support team directly.
Questions About Your Privacy?
Reach our support team at [email protected] or browse the FAQ for quick answers about your account, data, and platform access.